Shipping policy
Shipping & Delivery Policy – Digital Products
Thank you for ordering with Town Explorers. Our products are delivered digitally. Nothing physical will be posted or shipped unless we specifically state otherwise.
How your purchase is delivered
After completing your purchase, you can access your Town Explorers product through your account on our website.
You will also receive an order confirmation email and, where applicable, instructions for accessing your purchase.
Digital access is normally available shortly after your order has been completed.
If you do not receive an expected email, please check your spam or junk folder. You can also log in to your Town Explorers account directly.
If you have difficulty accessing your purchase, please contact us at info@townexplorers.co.uk.
Activity packs
Some Town Explorers products may include a downloadable activity pack.
Where included:
- the activity pack will be provided digitally, normally as a PDF;
- you are responsible for downloading and printing it before starting your trail if you wish to use a printed copy; and
- you will need access to a suitable printer or printing service.
Any activity pack included with a product will be described on the relevant product page.
Internet and mobile connection
Town Explorers trails are designed to be used on a compatible smartphone and may require an internet or mobile data connection.
Mobile and internet coverage is provided by third-party network operators and can vary depending on location, network, device and local conditions.
Town Explorers does not control mobile network availability and cannot guarantee that a particular mobile network will have coverage throughout a trail.
We recommend checking that your phone has sufficient battery, mobile data and suitable network coverage before starting.
Nothing in this policy affects your statutory consumer rights if a Town Explorers product or service itself does not conform to the contract.
Shipping charges
Because Town Explorers products are supplied digitally, no physical shipping charges apply unless a product is specifically described as including a physical item.
Problems accessing your purchase
If you experience problems logging in, accessing a trail or downloading included materials, please contact:
We will investigate the issue and provide reasonable assistance to restore access where appropriate.
Summary
Town Explorers products are delivered digitally and accessed through your account. No physical product is shipped unless specifically stated.
If an activity pack is included, it will be supplied digitally for you to download and print where required.